The Maison Piaget

Conditions of sale

E-BOUTIQUE QUESTIONS


STAY IN TOUCH WITH PIAGET


HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
You have two ways of subscribing to our newsletter:
- Create an account and accept to receive information about Piaget.
- Subscribe to the newsletter in the May We Help You section of our website or in the footer.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
To unsubscribe from our newsletter you can use one of the options below:
- Click on the unsubscribe link in the newsletter you receive (the link should appear down at the bottom of the newsletter).
- Contact us using your preferred communication channel in the May We Help You section of our website.
- Update your preference in your Piaget account. You will find it in your contact details section under "Stay In Touch with Piaget".
Please note that there may be a delay before the unsubscription is taken into account and you may therefore continue to receive newsletters for up to 48 hours after you unsubscribe.


MY ACCOUNT


HOW DO I CREATE A PIAGET ACCOUNT?
You can easily create your account online by clicking on Sign In from the menu.
Alternatively, our Client Relations Service will be more than happy to help you create your Piaget account via telephone.
However you choose to register, a confirmation email will be sent to your email address upon registration.

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to have a Piaget account to order online: you can proceed to checkout as a guest. Please note that you will not be able to track the progress of your order status online if you decide to use the checkout as a guest. In any case, our Client Relations Service will of course be happy to provide you with the status of your order.

HOW CAN I MAKE CHANGES TO MY ACCOUNT DETAILS?
Sign In to your account.
Go to "Contact Details" to update your personal information and newsletter subscription preferences.
Go to "Address Book" to update or create billing and delivery addresses for your Piaget online purchases.
Go to "Wishlist" to review and edit Piaget creations that you have added to your wishlists.

I FORGOT MY PASSWORD, HOW CAN I GET IT BACK?
Simply access the Password Recovery form on our website. You will then receive an email containing a link that will allow you to reset your password.
If you require further assistance, please contact our Client Relations Service who will be happy to help you.


ONLINE SHOPPING GUIDE


HOW DO I PLACE AN ORDER ONLINE?
Piaget offers a selection of creations immediately available online. You can identify these creations by the "Add to Shopping Bag" button displayed next to them. Once you have found the creation you would like to purchase, click on the "Add to Shopping Bag" button to add it to your shopping bag. You may then follow the steps through the checkout process to complete your order. Your order is placed as soon as you receive an order number on the confirmation page.
For more information, please refer to other related questions on this FAQ page.

Should you find a creation that is not available for purchase online, please contact our Client Relations Service who will do their utmost to source it for you and assist with the purchase via telephone.

HOW DO I SHOP VIA TELEPHONE?
Piaget offers a large selection of creations which can be ordered via telephone. You can identify these creations by the "Shop by Phone" button displayed next to them.
Once you have found the creation you would like to purchase, please contact our Client Relations Service who will do their utmost to source it for you and assist with your purchase.
You can also contact them at any time for advice and ask questions regarding the purchasing process.

HOW CAN I CHECK AN ORDER PLACED ONLINE OR VIA TELEPHONE?
You are able to check the status of all your orders made online or via telephone by signing in to My Account. Access your account by using your email address and password and click on the "My Orders" section.
For any further information, you can contact our Client Relations Service .

In the event of having used the checkout as a guest, our Client Relations Service will be pleased to provide you with the status of your order.
Please note that if you have created your account online after having placed an order using the checkout as a guest, that particular order will not appear in your account.

CAN I SHOP ONLINE VIA MY MOBILE PHONE?
Yes, you can shop online with your mobile: the selection of creations available for purchase is identical to those available on our website.

ARE ALL CREATIONS AVAILABLE FOR PURCHASE ONLINE?
No, only a selection of Piaget creations can be purchased immediately online.
These creations display an "Add to Shopping Bag" button on their respective collection page and can be filtered in the catalogue by using the filter "Available for Online Purchase".

Should you find a creation that is not available for purchase online, you may purchase it via telephone.
Please contact our Client Relations Service who will do their utmost to source it for you and assist with the purchase via telephone.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Yes, Piaget allows you to modify or cancel your order until the order has been sent.
Should you wish to request an order modification or cancellation, please contact our Client Relations Service .

HOW WILL MY ORDER BE PACKAGED?
Every order placed online or via telephone is beautifully gift-wrapped in a Piaget box and comes with a blank gift card.
You can personalise the message during the checkout process by ticking the "Gift Message" option or you can ask our Client Relations Service for assistance if required.

HOW DO I FIND OUT MY RING SIZE?
Identifying the exact ring size is a relatively delicate operation that may depend in particular on the ring model.
We therefore invite you to consult the Sizing Guide available on our website.
When sizing for a Possession ring with a ring width of 6 mm and up, we recommend you opt for the larger size if your finger is between two sizes.
You can also contact our Client Relations Service who will be pleased to assist you with your request.

CAN I BUY AN ENGAGEMENT RING ONLINE?
No, unfortunately, engagement rings cannot be purchased online or via telephone. We have made them available via a limited number of Piaget boutiques.
Please contact our Client Relations Service should you need more details about your nearest Piaget boutique.

IS ENGRAVING AVAILABLE? HOW MUCH DOES IT COST?
Yes, Piaget does offer to engrave certain rings as a complimentary service available within the first 3 months of purchase.

The engraving option is displayed on your My Shopping Bag page.
Should you wish to include an engraved message on your ring, please click the "Engrave a Message" button on the My Shopping Bag and enter your personal text.
Your ring will be engraved with the text provided, so please make sure to review the spelling and content of the message before finalising your order.

Should you discover a spelling error in your message after having placed the order, please contact our Client Relations Service to have it corrected.

MAY I INCLUDE A PERSONAL GIFT MESSAGE WITH MY PURCHASE?
Yes, every order placed online or via telephone comes with a blank gift card which can be personalised.
You can add your gift message during the checkout process by ticking the "Gift Message" option or by asking our Client Relations Service .

IS SHOPPING ONLINE WITH YOU
Yes, shopping online is a simple and process at each stage from making an order to delivery.


PAYMENT


WHICH PAYMENT METHODS ARE AVAILABLE?
Piaget accepts the following payment methods on its website:
- Credit/debit cards: Visa, MasterCard, Amex
- Paypal
- Bank transfer (only possible for transactions over 2,000€)

IS MY PAYMENT
Yes, Piaget is 100% committed to the protection of your payment details.
We use advanced encryption technologies when processing any payment information.
For more information on how we protect your personal information, please refer to our Privacy Policy .

CAN I SELECT THE CURRENCY I PAY IN?
The currency you pay in depends on the delivery country of your online purchase.
Please note that we only ship to the following countries: France, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal.

WHEN WILL I BE CHARGED FOR MY ORDER?
Your card will be charged at the time of shipment.
Please note that if you have chosen the Bank Wire Transfer option, Piaget will keep your order for 7 days. After that period, your order will be automatically cancelled if still unpaid for.

WILL I GET AN INVOICE AFTER PURCHASING ONLINE?
Yes, an electronic invoice will be automatically sent to you by email as a pdf attachment after the order has been made.
You also have the possibility to request a printed copy during the checkout process.


SHIPPING AND DELIVERY


WHAT SHIPPING OPTIONS ARE AVAILABLE?
Your creation can be delivered to a private address in one of the following countries: France, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal.
It can also be collected in one of our following boutiques: New Bond Street (London), Paix (Paris) or Vendôme (Paris).

WHAT ARE YOUR SHIPPING FEES?
We do not charge any shipping fees. Piaget shipping is always complimentary.

WHICH COUNTRIES DO YOU SHIP TO?
We ship to the following countries: France, United Kingdom, Ireland, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, Germany, Austria, Italy, Spain and Portugal.

WHICH COMPANY IS IN CHARGE OF SHIPPING?
UPS and DHL are our shipping partners.

CAN I HAVE MY ORDER DELIVERED TO A PO BOX?
No, unfortunately we do not ship to PO boxes.

MAY I PICK UP MY ORDER AT ONE OF YOUR PIAGET BOUTIQUES?
Yes, your creation can be collected in one of our following boutiques: New Bond Street (London), Paix (Paris) or Vendôme (Paris).

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You can typically expect to receive your order within 3 to 5 days.
Times may vary depending on the type and availability of your creation(s).

CAN I FOLLOW THE STATUS OF MY ORDER?
Yes, the tracking number will be communicated in the email informing you of delivery.
You will also receive an SMS notification.
If you have a Piaget account, you will be able to check the delivery status in the "My Orders" section located in your account.

CAN I SEND MY ORDER AS A GIFT?
Yes, you may select a delivery address which is different from the billing address for the purpose of sending a gift.
Please note that every order placed online or via telephone is beautifully gift-wrapped in a Piaget box and comes with a gift card which can be personalised during the checkout process.
The printed invoice (if you request one) will always be sent to the billing address.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
Yes, your shipment is insured by our transporter and a signature will be asked for upon delivery.


RETURNS & EXCHANGES


MAY I RETURN OR EXCHANGE MY ORDER?
Yes, within 14 days from the date of receipt of your creation.
You can exchange or return any order purchased online or via telephone and the service is complimentary with the exception of orders that you have asked us to personalise or customise (e.g. creations that you have asked us to engrave) – such orders cannot be returned or exchanged.

HOW CAN I RETURN OR EXCHANGE A CREATION?
Should you wish to return or exchange a creation within the 14 day return period, we invite you to contact our Client Relations Service via telephone or by email who will coordinate the entire return/exchange process with you.

WHAT IS A "RETURN AUTHORISATION NUMBER (RAN)" AND HOW DO I GET IT?
This is the number that authorises you to return or exchange your creation. It will be sent to you by email when you submit a return request.
Please contact our Client Relations Service via telephone or by email should you require more details.

IS THE RETURN/EXCHANGE FREE OF CHARGE?
Yes, the return fee is covered by Piaget when shipping with our chosen partner.

MAY I RETURN AN ENGRAVED CREATION?
No, an engraved creation cannot be returned or exchanged.

HOW LONG WILL IT TAKE TO PROCESS MY RETURNED ORDER?
You will be refunded within 7 days of the date that we receive your returned order, if it meets our quality check in accordance with our Conditions of Sale . The refund will be made to the same card or account used by you at the time of purchase.

I RETURNED A CREATION BUT IT HAS NOT BEEN ACCEPTED, WHY?
A creation returned to Piaget is submitted to a strict quality check.
If the creation you return does not meet our quality standards for returned creations, Piaget will return the creation to your address at your own cost, in accordance with our Conditions of Sale .
Please refer to our Conditions of Sale for more details.